General Terms and Conditions
Only a person who has reached the age of 18 may purchase in the web shop, who provides valid data during the ordering process, accepts the business rules/general terms and conditions, and considers them binding on themselves. By placing an order, the customer declares that they have understood and accept the following: Our elf bar products may not be used by minors under 18 years of age, pregnant women, persons who are allergic to propylene glycol (PG), and patients suffering from heart and circulatory diseases, as well as diabetes.
Please use our services only if you agree with every single point of these General Terms and Conditions and consider them binding upon yourself. You may place an order exclusively by accepting these general terms and conditions. This document is not registered; it is concluded exclusively in electronic form (it does not constitute a contract in writing), and it does not refer to any code of conduct. The ordered package may be collected only by a person who has reached the age of 18.
The products can be ordered exclusively online. The order becomes effective when we confirm the online order by email. At the same time, a sales contract is created between the customer and the distributor. The purchase price is the consumer price displayed next to the products, which includes the VAT applicable to the given country. The final amount of the order also includes the shipping cost. The prices shown are understood to be in Hungarian forints (HUF). You can choose cash on delivery payment on our website.
Depending on the country, the conditions for the sale and use of the product may differ. Please make sure before purchasing whether the specific product is available for order in the country where you want to buy it. Therefore, we do not assume any responsibility. Ordering for Hungary is currently not permitted; it is illegal, therefore the customer assumes responsibility for ordering and using the product themselves.
Placing an order:
On our website, you can simply select the product you want to order, and then by clicking on the cart you can place the order easily and quickly.
Detailed steps of the purchase:
Selecting the product, adding it to the cart
You can purchase the product from the product list or the product page. If you need more than one unit of the selected product, set the quantity to the desired value. Quantities can be modified afterwards by clicking on the heading “Cart”. For some products, you can select certain properties (e.g., color, nicotine content, etc.). Some properties (e.g., extra accessory) involve an additional cost, which is of course clearly indicated here as well. By clicking the “Add to cart” button, the given product is added to your cart and the contents of your cart are displayed. The contents of the cart remain even after leaving the page, as long as you are registered and logged in.
Options in the cart
The contents of the cart are continuously visible during the purchase process in the right-hand sidebar, below the “Cart” label. When you place a product in the cart, it is automatically moved to the cart page, where you can change the quantity and remove it from the cart. Products that are not removed from the cart are part of the order in the quantity indicated there. You can complete the purchase by clicking the Checkout button; from then on, the contents of the cart can only be changed by going back.
Entering order details
To place the order, the following information needs to be provided: billing details, shipping details, shipping method, payment method. Please enter these data accurately so that we can deliver the package properly. On the confirmation page, please check every piece of information to ensure it is correct, and then place your order. (For our registered customers, the settings made for the last order are retained, and you can correct them here.) After confirming the order details, the final payment amount for the order will be shown on the screen, consisting of two parts: the cost of the ordered goods and, in the case of non-personal collection, the shipping cost depending on the payment method (the machine calculates the fees automatically; you have nothing to do with it).
Payment and shipping options:
In the cart, select the payment and shipping method that best suits you.
Confirmation
After you have sent your order, you will receive a confirmation email shortly, containing the details of your order and confirming that we have received it. At the same time as the email is sent, we begin processing it. If you do not receive this email within a few hours, please contact the operator of the website (In most cases, the system does not handle freemail, citromail, indamail, vipmail addresses, therefore we do not send messages to these). A temporary lack of stock may occur if a product is not available in the warehouse; in such case we will contact you immediately. The delivery of the ordered products takes place within 2–10 business days. The delivery time depends largely on the volume of orders and their contents. If your order arrives incompletely, you have the option to accept the higher-value coupon issued by us, which you can use on your next purchase, or to request replacement of the product.
Uncollected shipments
The returned package is put by the system on a blocking list for the customer, which means that in the future they cannot use cash on delivery orders; we can only send them orders prepaid online by bank card. If the Customer does not accept the product at delivery or at the (agreed) time, the service provider is entitled to withdraw from the contract unilaterally and, in addition to charging the shipping costs to the Customer. About this, the Customer receives an initial email notification, and if they do not respond to it or do not get in touch with us within business days, we will take the necessary steps with the competent registrar in their direction. If a prepaid transfer payment has been made and the Customer does not collect the package within three business days, our staff will contact them by phone to arrange a new time. The repeated delivery costs, including the return shipping costs, will in every case be charged to the Customer. The amount must first be settled; only then will we send the Customer’s re-ordered package again. If the Customer still does not accept the product at the repeated appointment, the Service Provider is entitled to withdraw from the contract unilaterally and, in addition to charging the shipping costs to the Customer. In the event of the Service Provider’s withdrawal, the purchase price paid by bank transfer will be refunded to the Customer without interest, reduced by the shipping costs, within thirty days following the second planned time for product collection.
Composition of the product
The % indicates the nicotine strength.
The product contains cotton pads, which consist of vegetable glycerin, propylene glycol, and natural/synthetic flavorings.
In nicotine-containing products, an added manufactured nicotine salt is present
Right of withdrawal
In the interests of the buyers, in accordance with Government Decree 17/1999. (II. 5.) / Korm. decree: The buyer may withdraw from the contract without giving reasons within 14 days from the receipt of the goods, if the purchase is made online. We can only provide full reimbursement of the purchase price in the case of the product being returned unused, complete, and without any damage. (If the goods have already been used, the buyer may assert rights only with a claim for warranty repair or replacement.) However, if the buyer insists on money being refunded for a product that has already been used, they may exercise the right of withdrawal for the purchased product by having it devalued. The purchase price will be refunded only by bank transfer within 14 days from the receipt and inspection of the goods. In all cases, please include the bank account number and the name for the returned products. The customer is responsible for the shipping costs. We are not able to accept the returned package as a cash on delivery shipment, because before we refund the money we must verify that the product(s) is/are intact.
For matters not regulated in this document, please refer to:
Government Decree 45/2014. (II. 26.) Korm. decree on detailed rules of contracts between a consumer and a business
If you wish to exercise your right of withdrawal/termination, you must send your clear statement of intent to withdraw/terminate by means of an email sent electronically) to the following email address
The processing time for emails is a maximum of 2 business days.
Warranty/Guarantee conditions and the handling process:
In warranty matters, we can only act in accordance with the strict reseller rules and conditions prescribed by the manufacturer. If you want to file an additional complaint, you can do so with the manufacturer using the link below. Thank you for your kind understanding.
Some products (elf bar electronic cigarettes) are not durable consumer goods; their service life is limited. Since Elf Bar electronic cigarettes are not durable consumer goods, only malfunctions occurring on the day the product is received are considered malfunctions, and the warranty can be asserted only in that case. Please report the fault by email and attach a video. In the case of simultaneous use lasting 0.30–0.45 seconds, the capacity is achieved as described in the document, as a “puff”. Under 15 degrees Celsius, the battery consumes more energy during use, therefore this must be considered a factor affecting capacity for the product. If the lower LED indicator is blinking, it clearly indicates that the battery has naturally run out. Under no circumstances can this phenomenon be considered a malfunction. For electronically rechargeable devices, the burnt taste indicates that the product has completely run out and can no longer be used. This phenomenon cannot be considered a malfunction either.
We replace faulty electronic cigarette products indicated on the day of receipt depending on warehouse availability. The warranty can be asserted only if the product indicates the fault on the day of the fault or at the latest within 24 hours after the fault occurs. After that, we will send a new product in its place. If the specific electronic cigarette product is not in stock, the purchase price can be redeemed in our store. Our company covers the return shipping costs. We will investigate the complaint within 5 (five) business days following the submission and return. The above rights may be exercised only in the case of faulty performance; not for faults caused by the consumer!
The warranty described above applies only to the specific product and does not cover damage caused by the product or other items. We will replace the faulty electronic cigarette product as soon as possible. If the specific product is not in stock, the purchase price can be redeemed in our store.
Personal data to be provided when placing an order:
– Name
– Shipping address
– Phone number
– Email address
If a registration is left incomplete or if the data is not provided, our system does not store personal data when the user leaves the page.
The operators of the electronic cigarette web shop are committed to protecting customers’ personal data. The web shop handles visitors’ personal data confidentially and takes all security, technical, and organizational measures necessary to guarantee the security of the data. The data is used exclusively to complete the purchase, send the package, and deliver it; the data is not disclosed to third parties.
Our data processing principles are in line with the applicable legal regulations related to data protection, in particular the following:
- Act LXIII of 1992 on the protection of personal data and the disclosure of data of public interest
- Act VI of 1998 on the protection of individuals with regard to the processing of personal data by automated means
- Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data
- Act CVIII of 2001 on certain issues of electronic commercial services and services related to information society
- Act CXIX of 1995 on the processing of name and address data for the purposes of research and direct business solicitation
The data protection concept of the web shop is based on voluntary consent based on proper information, and it strives to implement it in every phase of using the service. The service provider is not entitled to process the data, therefore it does not qualify as a data processor.
During browsing of the web shop, technical information is recorded for statistical purposes. (IP address, duration of visit, etc.). In such cases, the data controller transfers these data to the authorities only in legally sound and substantiated cases. The data provided when subscribing to the web shop newsletter is handled confidentially by the data controller; the option to unsubscribe is provided at the bottom of every newsletter sent, and it can also be requested via any of the contact details provided. You may request deletion of your data at any time. For this, please contact us by email. In matters not regulated in these General Terms and Conditions and Terms of Use, we act in accordance with the Civil Code, the Government Decree 17/1999 (II. 5.) on contracts concluded between distant parties, and the provisions of Act CVIII of 2001 on certain issues of electronic commercial services and services related to information society.
By browsing the pages of the web shop and by recording your order, you accept our General Terms and Conditions and Terms of Use, and also our Data Processing Policy.
